Shipping policy
Shipping Policy
While some items are in stock and ready to ship, most of our items are made to order. Handmade items may take up to five business days to be completed and shipped. Custom orders may take up to ten business days depending on product demand. Once an order leaves our hands we will notify the customer with the tracking number for the shipment.
All orders addressed to domestic destinations will ship with United States Postal Service (USPS). At checkout, you may select from one of three options: First Class Mail (standard shipping), Priority Mail (1-3 business days), or Priority Mail Express (overnight). Customers will be notified when their orders ship and will receive a tracking number for their order. Please note that these shipping estimates do NOT include the time required for fulfillment.
We advise that you have your packages shipped to a safe and secure address. We are not responsible for lost packages that have been marked delivered by the carrier. We will, however, do our best to address any damaged or delayed package issues with the carrier on your behalf.
The arrival date is estimated based on your location and choice of shipment. US orders shipped via USPS First Class Mail can take 1-8 days to be delivered. US orders shipped via USPS Priority Mail take 1-3 days to be delivered. If any further shipment delays incur due to backordered items or unforeseen circumstances (i.e. weather) we will communicate updated status information as it becomes available via email and inform the customer of the expected completion, shipment, and delivery date.
Return & Exchange Policy
At D Love Clothing & More, we want you to be completely satisfied with your purchase and your experience. Due to the personal use of our products, we do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. D Love Clothing & More reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
Before completing your order, please make sure you have:
Measured yourself for the correct size.
Check to see the correct items are selected.
Confirm your mailing address is listed correctly.
If you see a mistake after you check out, please notify us as quickly as possible by phone or email. We will try our best to accommodate you, and correct any mistakes on your behalf.
If we make a mistake, we will make the correction and either send you a replacement, provide a merchandise credit, or issue you a refund.