Refund policy

Based on our worlds current circumstances we are not offering refunds or exchanged however we want you to be completely satisfied with your purchase and your experience. Due to the personal use of our products, we do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Dlove Clothing & More reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.

 

Before completing your order, please make sure you have:

 

Measured yourself for the correct size. 

Check to see the correct items are selected. 

Confirm your mailing address is listed correctly. 

 

If you see a mistake after you check out, please notify us as quickly as possible by phone or email. We will try our best to accommodate you, and correct any mistakes on your behalf.

 

If we make a mistake, we will make the correction and either send you a replacement, provide a merchandise credit, or issue you a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.